At Home Sense, we are committed to delivering your favorite home decor items with care, speed, and transparency. Please take a moment to review our shipping and return guidelines to ensure a smooth shopping experience.

📦 Shipping Policy

🕒 Order Processing Time

• All orders are processed within 1-2 business days.

• Orders placed on weekends or public holidays will be processed the next working day.

🚛 Delivery Time

• Lahore & Major Cities: 2–3 working days

• Other Cities in Pakistan: 3–5 working days

• Please note that unforeseen delays (weather, courier issues, etc.) may slightly extend delivery times.

💵 Shipping Charges

• FREE Shipping on orders above PKR 3,000.

• A standard delivery fee will apply for orders below this amount, depending on the delivery location and weight.

🔄 Return Policy

We want you to love your purchase from Home Sense. If you’re not satisfied, we make returns easy and fair.

🔁 Return Eligibility

• You may request a return within 7 days of receiving your order.

• The product must be unused, undamaged, and in its original packaging.

• Returns are not accepted for customized items, clearance sales, or damaged products caused by misuse.

💼 How to Initiate a Return

1. Contact us at support@homesense.pk or via WhatsApp with your order number and reason for return.

2. Share photos (if applicable) to support the return request.

3. Once approved, we’ll guide you on how to return the item.

🚚 Return Shipping Cost

• If the item is faulty, damaged during shipping, or incorrect: We cover return shipping.

• If returning for any other reason (e.g., change of mind): The customer bears the return shipping cost.

❗ Important Notes

• Refunds or exchanges will only be processed after the returned item passes inspection.

• Please allow 5–7 business days for return processing after we receive your product.

If you have any questions regarding your delivery or return, don’t hesitate to reach out to our friendly support team.
📧 support@homesense.pk
📞 +923001883990